Beginner suitability depends on the product type, size, intensity, controls, material and how the product is used. First-time shoppers may prefer products that are compact, easy to control, simple to clean and not overly complex. For easier starting points, browse our Beginner Friendly Picks or contact us for guidance.

Check the product material and manufacturer instructions before choosing a lubricant. Water-based lubricants are usually the safest default for most intimate products and are commonly recommended for silicone toys. Avoid silicone-based lubricants with silicone toys unless the manufacturer confirms compatibility, as they may affect the toy’s surface over time. Oil-based lubricants should not be used with latex condoms.

Follow the care instructions provided by the manufacturer. As a general guide, clean reusable products before and after use, dry fully before storage, and keep them in a clean, dry place away from direct heat, dust and incompatible materials.

Yes. Orders are shipped in plain outer packaging with no visible product names, descriptions, images or adult-related branding on the parcel.

Card and bank transfer payments show “Mirage Partners”. PayPal payments show “PayPal *MIRAGE SG”. Product names and product categories do not appear on your payment statement.

For hygiene reasons, opened intimate products generally cannot be returned unless defective and eligible under the warranty policy. Please contact CherryAffairs support if there is an issue with your order.