How can we help?

Yes. CherryAffairs ships to supported international destinations. Available methods, rates, restrictions and estimated delivery times vary by country, so review the Overseas Shipping page before ordering and confirm that the products are permitted in the destination country.

Singapore customers can choose Standard Delivery, Same-Day Delivery, locker pickup or free Kaki Bukit self-collection where available. Checkout shows the methods available for the order and address.

Standard Delivery costs S$5 and is free from S$45. The estimated delivery time is usually 2–5 days after the courier collects the parcel. Choose Same-Day Delivery when the order is urgent or time-sensitive.

Same-Day Delivery costs S$9.50 and is free from S$90. The usual cutoffs are 12pm for 1–5pm delivery, 4pm for 5–9pm, and 6pm for 7–11pm. Availability can change during exceptional periods, so use the current checkout options as the final confirmation.

Locker pickup costs S$6 and is free from S$55. Select an available location during checkout. Collection instructions are sent after the parcel reaches the locker.

Tracking details are sent when the order is dispatched. Use the courier link in the shipping confirmation. Contact support with your order number if the tracking information does not update after the courier has collected the parcel.

Yes. Enter the preferred shipping address during checkout and make sure the recipient or reception can accept the parcel. The outer packaging remains plain and does not display adult product details.

Contact us immediately with the order number and corrected address. We will try to update it, but changes cannot be guaranteed after packing, dispatch or courier handover has started.

Check the courier tracking link first. If the parcel is overdue, marked delivered but not received, or the courier could not complete delivery, contact support with the order number and tracking details so the team can investigate.

Local options include major credit and debit cards, PayPal, GrabPay or eligible Grab PayLater, PayNow, bank transfer and Cash on Delivery for eligible orders. The methods available for the specific order are shown during checkout.

Select the relevant manual payment method during checkout and follow the payment and verification instructions. Complete payment within 48 hours so the order is not automatically cancelled.

Cash on Delivery is available for eligible Singapore delivery orders with a minimum order of S$100. It is not available for Kaki Bukit or locker self-collection. The checkout is the final confirmation of eligibility.

Do not keep submitting the same payment repeatedly. Check the card or wallet details, confirm that the bank has approved online transactions, then try another available method or contact support with the order number and error shown.

Check the spelling, expiry, minimum spend, eligible products and whether the code can be combined with the current promotion. Only one checkout code may be accepted in some situations. Contact support if the published conditions appear to be met.

Contact us as soon as possible with the order number. We will try to help, but changes or cancellations cannot be guaranteed once processing, packing or dispatch has started.

For hygiene and product-safety reasons, opened products cannot be returned or exchanged unless the item is confirmed to be defective. Change of mind, size, colour, function or personal preference is not covered.

Contact support promptly with the order number, photos of the parcel and product, and a description of the issue. Keep all packaging while the team verifies the delivery and provides the next step.

CherryAffairs provides a 30-day warranty for eligible verified defects from delivery. Selected electronic products may also include a one-year manufacturer warranty. Coverage depends on the product, brand and cause of the issue.

Contact us before returning anything. Include the order number, product name, contact number, a description of the issue, and clear photos or a short video where possible. The team will verify eligibility and provide the next steps.

Yes, especially for electronic products. Some brands require the original packaging or a valid serial number from the box to process an exchange or manufacturer-warranty claim.

Approved refunds are issued as store credit by default. A bank-transfer refund may be requested; the current conditions and any applicable administrative fee are explained in the Returns & Warranty policy.

Confirm that the email address is the one used for the account, request a fresh password-reset email and check the spam folder. Contact support if the reset email does not arrive or the account uses a different email.

Eligible orders placed after Cherry Club launched may qualify for backdated cherries. Contact support with the order details so the team can check the account.

Cherries expire after 12 months. Earning or redeeming cherries during that period extends the expiry date by one month.

Earned cherries usually appear within one day after the shipping-confirmation email. Contact support if they have not appeared after that.

Redeemed Cherry Club discount codes can be combined with most promotions unless a promotion, external code or offer specifically states otherwise.