Check cable alignment
Magnetic chargers can attach while sitting slightly out of position. Re-seat the cable and confirm the indicator changes.
CherryAffairs 產品支援
情趣用品故障排除與產品支援指南
您的震動器無法充電、無法開啟或出現異常閃爍嗎？應用程式或遙控器無法連接？請使用本指南排除常見的充電、旅行鎖、藍牙、電池、防水、清潔及性能問題，然後再申請保固支援。
- Try safe checks first
- Use the product manual when available
- Keep proof for a warranty review
Quick issue finder
What is going wrong?
Choose a common issue or search for symptoms such as “not charging”, “travel lock” or “app not connecting”.
No matching guide found
Try a shorter term, check the product manual, or contact us privately with the product name and order number.
Contact supportSupport beyond the sale
Bought your product elsewhere? This guide can still help.
These general checks apply to many rechargeable, remote-controlled and app-connected products. Warranty claims must be handled by the original retailer or manufacturer, but CherryAffairs can help you understand the issue or find a current replacement.
Product-aware support
Troubleshooting this product
Use the relevant checks below, then carry the product and issue details into a private support enquiry.
Power
Why Won’t My Vibrator or Sex Toy Turn On?
Most first-use power issues come from an uncharged battery, travel lock, an unfamiliar button action or moisture on the charging contacts.
- 1
Charge it fully
Use the supplied or manufacturer-approved cable. Follow the manual for the charging time and indicator behaviour. A product may arrive with little or no battery charge.
- 2
Check the charger connection
Magnetic pins must sit in the correct orientation and make full contact. Gently clean dry contacts with a soft cloth. Do not force a connector.
- 3
Try the power action
Many products require the main button to be held rather than tapped. Hold it for several seconds, but use the exact instructions in the product manual when available.
- 4
Release travel lock
A locked product may flash without starting, appear unresponsive or require a long press or button combination. See the Travel Lock section below.
- 5
Let it dry completely
If the product was recently washed, keep the charging area dry and allow all moisture to evaporate before charging or testing it again.
i
Still completely unresponsive?
Record the charging indicator, the cable used and what happens when the power button is held. Keep the product, cable, packaging and serial information for support review.
Still not turning on after these checks?
Continue with this issue
Send the product and issue details in the support form below.
Charging & battery
Why Is My Vibrator Not Charging or Draining Quickly?
Charging lights and battery duration vary by model. The product manual and manufacturer instructions take priority.
Use an appropriate USB source
Use the supplied cable and a standard USB source unless the manufacturer specifies another requirement. Avoid damaged adapters and cables.
Keep both sides clean and dry
Water, lubricant, lint or residue can interrupt charging. Wipe gently and allow the contacts to dry fully.
Allow the stated charging time
A fully depleted product may not start immediately. Follow the manual rather than testing it repeatedly during the first few minutes.
Test from a full charge
High-intensity modes use more battery. Compare runtime only after a complete charge and under normal use.
Recharge during long storage
Do not store a rechargeable product fully depleted for extended periods. Keep it dry and away from excessive heat.
What do flashing charging lights mean?
There is no universal meaning. Depending on the model, flashing may indicate active charging, travel lock, a low battery, pairing mode or a connection problem. Check the product manual or brand instructions for the exact light pattern.
Still not charging or holding power?
Continue with this issue
Send the product and issue details in the support form below.
Travel lock & controls
How to Unlock a Sex Toy Travel Lock
Travel lock prevents accidental activation in storage or luggage. It is useful, but its activation method differs between products.
Signs that travel lock may be active
- The light flashes when a button is pressed, but the motor does not start.
- A short press does nothing, while the product still charges normally.
- The product worked previously and stopped after a long button press.
- Two buttons were pressed together before the issue appeared.
Safe unlocking approach
- Check the printed or online manual first.
- Try holding the main power button for several seconds.
- If there are two control buttons, check whether the manual uses a button combination.
- Do not force buttons or repeatedly connect and disconnect the charger.
Button behaviour can be intentional.
One button may power the product on, while another changes intensity or patterns. Some models require a long press to start and short presses to cycle modes.
Still unable to unlock or control it?
Continue with this issue
Send the product and issue details in the support form below.
App & remote control
Why Won’t My App-Controlled Vibrator Connect?
Separate nearby Bluetooth control from internet-based partner control. A toy described as remote-controlled does not always support long-distance use.
1Charge and switch onThe product must have enough battery and may need to enter pairing mode.
2Pair inside the brand appMany products should be added through the app rather than the phone’s Bluetooth settings.
3Allow required permissionsBluetooth, nearby-device or location permissions may be needed depending on the phone.
4Remove competing connectionsClose the app on other phones and disconnect previously paired remotes or devices.
5Restart both sidesRestart the product, app and Bluetooth before attempting a fresh connection.
For nearby control
- Keep the controlling phone or remote close to the product.
- Reduce walls, metal obstructions and competing Bluetooth connections.
- Confirm the product is not already connected to another phone.
For long-distance control
- The product user’s phone generally stays near and connected to the product.
- Both sides need a stable internet connection and the correct app invitation or account setup.
- Test the connection before a planned session.
Still unable to connect the app or remote?
Continue with this issue
Send the product and issue details in the support form below.
Performance
Why Does My Vibrator Feel Weak, Noisy or Stop During Use?
First compare the behaviour from a full charge and without pressing the motor or moving parts against a hard surface.
Recharge and test every mode
Low battery and low-intensity patterns can resemble a fault. Test from a complete charge and cycle through the controls.
Reduce excessive load
Some motors or moving mechanisms slow or pause when pressed too firmly. Do not block moving parts.
Check the seal and placement
Air-pulse sensation depends on positioning and a suitable seal. A gap can make the product seem weak even when the motor is operating.
Test away from hard surfaces
A hollow table, loose accessory or nearby object can amplify vibration. Some mechanical sound is normal, but grinding or sudden new rattling is not.
Distinguish mild warmth from overheating
Slight warmth during charging or extended use can occur. Stop immediately if it becomes unusually hot, smells burnt or changes shape.
Check the selected mode
Pulses, pauses and rising or falling intensity may be programmed patterns rather than power loss.
Still weak, noisy or stopping unexpectedly?
Continue with this issue
Send the product and issue details in the support form below.
Normal behaviour or possible defect?
How to Tell Normal Product Behaviour from a Possible Fault
Use this as a general comparison only. The exact manual and manufacturer instructions take priority.
| Often normal | Possible defect or safety concern |
|---|---|
| Mild warmth while charging or during extended use | Unusually hot, painful to touch, swollen or smelling burnt |
| A regular motor hum or mechanical operating sound | Sudden grinding, a new rattle or sound together with overheating |
| Programmed pulses, pauses or changing intensity | Random stopping on every mode after a verified full charge |
| A magnetic charger that needs careful alignment | No charging indicator after clean, dry contacts and verified alignment |
| Shorter runtime at the highest intensity | Very short runtime immediately after a complete charge |
| Mild tackiness in some TPE, TPR or realistic sleeves | Melting, tearing, leakage, mould or severe material deterioration |
| An occasional brief Bluetooth interruption | Repeated inability to pair with any compatible phone after reset checks |
Water, cleaning & drying
Can I Use or Charge a Sex Toy After Washing It?
Waterproof and water-resistant are not interchangeable. Use the product’s stated rating and cleaning instructions.
- 1
Stop and disconnect
Do not charge a wet product or use a wet charging cable.
- 2
Dry the outside
Use a clean soft cloth and pay attention to seams, ports and magnetic contacts.
- 3
Allow time to air dry
Keep it in a ventilated area away from direct heat. Do not use a hair dryer or place it on a heater.
- 4
Test only when fully dry
If it remains unresponsive or shows corrosion, stop and contact support.
Still not working after it has dried completely?
Continue with this issue
Send the product and issue details in the support form below.
Sleeves & soft materials
Why Is My Masturbator Sleeve Sticky or Tacky?
Soft sleeves and realistic materials can behave differently from silicone. Mild tackiness may be a material characteristic rather than a defect.
Try these care checks
- Wash only according to the manufacturer’s instructions.
- Dry every internal and external surface completely.
- Use renewing powder only when recommended for that material.
- Store separately from other products and away from heat or sunlight.
- Use a lubricant confirmed compatible with the sleeve material.
Stop using it if you see
- Tears that expose internal parts or cannot be cleaned.
- Persistent mould, unusual growth or contamination.
- Melting, severe deformation or liquid leakage.
- A sudden strong odour together with visible deterioration.
Still unsure whether the material is safe to use?
Continue with this issue
Send the product and issue details in the support form below.
Defect & warranty review
Is My Sex Toy Defective? Warranty and Evidence Checklist
Do not dispose of the product, cable or packaging until the support review is complete. Eligibility depends on the product, brand, timing and cause of the issue.
Order details
Provide the order number, product name and the affected variant or colour.
Clear description
Explain when the issue started, whether it ever worked and any useful checks you have already tried.
Short evidence video
Show the clean, dry product outside the body, the controls, charging indicator and the fault when safe to do so.
Packaging and serial
Keep the box and any serial number, batch code, cable or accessories requested by the brand.
Protect your privacy.
Do not send intimate-use footage or identifiable body images. Demonstrate the clean product and issue outside the body.
Common questions
Product support questions
These answers are general. Follow the exact product manual when it gives different instructions.
為什麼我的產品閃爍但無法啟動？
閃爍可能表示正在充電、旅行鎖定、電池電量低或配對模式。請將其充滿電，並參考產品手冊以了解確切的燈光模式和解鎖方法。
我應該在第一次使用前為新產品充電嗎？
是的。可充電產品可能會帶著少量電量到達。請使用隨附或製造商認可的線材，並依照手冊指示完成充電時間及指示燈的操作。
為什麼磁吸充電器能連接但無法充電？
磁性針腳可能放置方向錯誤或位置稍有偏差。請重新插入電纜，確認完全接觸，並確保雙方都乾淨且完全乾燥。
我該如何關閉旅行鎖？
方法因型號而異。請先查看產品手冊。許多產品使用長按主按鈕，而其他產品則是同時按下兩個按鈕。請勿強行操作控制鍵。
為什麼應用程式找不到我的產品？
為產品充電並開啟，允許應用程式所需的藍牙或附近裝置權限，並在指示時透過品牌應用程式配對。請關閉其他手機上的應用程式，然後重新啟動產品、藍牙和應用程式後再嘗試。
為什麼長距離控制會斷線？
產品使用者的手機通常需要保持靠近並連接玩具，同時雙方使用者都需要穩定的網路以及正確的邀請或帳號連結。請先測試近距離控制，然後再測試網路連線。
我可以在清洗產品後立即充電嗎？
請在連接充電線前，將產品及充電接點完全擦乾。請遵循產品的防水等級及清潔說明，切勿為濕潤的產品充電。
為什麼這款產品感覺比預期的還要弱？
在完全充電並經過所有模式循環後進行測試。低強度模式、氣脈衝位置不當、過大壓力或電量不足都可能降低實際輸出效果。
馬達噪音是正常的嗎？
某些馬達或機械聲音是正常的，且可能因硬質表面或鬆動配件而放大。如果您聽到磨擦聲、突然出現的新嘎嘎聲或噪音，並伴隨過熱或明顯損壞，請停止使用並聯繫客服。
為什麼軟套會變得黏黏的？
某些TPE、TPR及仿真材質本身比矽膠更黏膩。請依照製造商指示清潔並擦乾，分開存放，且僅在該材質允許時使用更新粉末。
我應該在保固影片中展示什麼內容？
請在安全的情況下展示產品乾淨且乾燥的機身外觀、電源或控制按鈕、充電指示燈以及報告的故障。請勿傳送親密使用的影片或可辨識身體的影像。
我應該保留產品盒和線材嗎？
是的。請保留產品、線材、包裝以及序號或批次資訊，直到客服確認下一步。有些製造商的保固審核需要這些項目。
Private assistance
還是無法運作嗎？讓我們私下檢查一下。
請提供您的訂單號碼、產品名稱、問題詳情，以及在安全情況下產品清潔乾燥且置於體外的短影片。
Private product support
支援查詢
請完整填寫以下資料。當您從指南繼續時，您的產品和問題將自動帶入。